A metric on booking platforms that measures how quickly and consistently hosts respond to guest inquiries.
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Websites specifically designed to be easily viewed and navigated on smartphones and tablets, improving the user experience for potential guests.
An application by Ibis hotels for guests to manage their bookings, access hotel information, and request services.
A contactless check-in process where guests can access keys or a lockbox without face-to-face interaction with the host or property manager.
Investing in improvements and upgrades to enhance the property’s appeal, functionality, and overall value for guests.