A metric on booking platforms that measures how quickly and consistently hosts respond to guest inquiries.
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Allowing guests to access the property without an in-person meeting, often through keyless entry systems or lockboxes.
The percentage of booked nights in a short-term rental property during a specific quarter (every three months), calculated by dividing booked nights…
A critical assessment of a rental property or host experience left by a guest on a platform like Airbnb or VRBO, potentially…
Guidelines for professional and respectful communication between hosts, guests, and other stakeholders in the short-term rental industry.