Software and platforms designed to capture, analyze, and manage customer feedback from various sources like reviews, surveys, and social media, helping short-term rental businesses understand and address guest needs.
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A proactive maintenance approach where worn or outdated furniture, appliances, and amenities are replaced before they break down, minimizing guest inconvenience and…
A requirement set by hosts specifying the shortest allowable booking duration for their property, often varying by season or demand, to manage…
The process of monitoring, managing, and responding to online reviews and feedback from guests to maintain a positive brand image.
A booking where the guest has made a reservation but has not yet completed the booking process, such as providing payment information.