A structured approach to systematically collecting, analyzing, and acting on customer feedback to improve products, services, and the overall customer experience within a short-term rental business.
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A short-term rental booking with a relatively short lead time between the booking date and the check-in date. These are often spontaneous…
Replies made by hosts to guest reviews, addressing feedback, expressing gratitude, or clarifying any misunderstandings.
A personalized check-in experience where the host or a representative physically greets the guest upon arrival, providing a warm welcome and property…
Amenities that go above and beyond the basic necessities, such as hot tubs, game rooms, or unique experiences, designed to enhance the…