A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves actively collecting and analyzing guest feedback to improve the overall rental experience.
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Strategies for offering discounts and promotions to attract bookings during low seasons or to incentivize longer stays.
Allowing guests to access the property before the standard check-in time, often for an additional fee or subject to availability.
Strategies and techniques used to maximize revenue from short-term rental properties, including pricing optimization, channel management, and yield management.
Basic necessities provided to guests in a short-term rental, such as toiletries, linens, and kitchen essentials, ensuring a comfortable stay.