A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves actively collecting and analyzing guest feedback to improve the overall rental experience.
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Going beyond basic amenities to provide thoughtful extras that enhance the guest experience, such as local snacks, board games, or personalized welcome…
The process of researching and documenting the tasks, responsibilities, and requirements associated with specific roles within a short-term rental operation for hiring…
A measure of the profitability of a rental property, calculated by dividing the annual net income by the total investment and expressing…
The practice of accepting reservations for a short-term rental property in advance, often for weeks, months, or even years into the future.