A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves actively collecting and analyzing guest feedback to improve the overall rental experience.
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Rules and expectations set by Airbnb and VRBO for guest behavior within a property and the surrounding community.
The system and methods used to process payments from guests booking short-term rentals, including security deposits, cleaning fees, and rental payments.
Safety measures implemented outside a short-term rental property, such as security cameras, motion sensor lights, and secure fences.
Digital tools and applications designed to assist short-term rental hosts and managers with tasks like listing management, booking automation, and guest communication.