A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves actively collecting and analyzing guest feedback to improve the overall rental experience.
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A clause in a lease agreement that specifies the maximum number of guests allowed to stay in a short-term rental property.
The fundamental redesign and implementation of core business processes within a short-term rental operation to achieve dramatic improvements in performance, efficiency, and…
A marketing strategy that focuses on targeting specific guest segments with unique needs or interests, such as pet-friendly rentals or properties suitable…
A short-term rental property where the owner resides on-site during a guest’s stay, typically in a separate unit or area.