The process of addressing negative reviews from guests in a professional and constructive manner to mitigate damage to reputation and demonstrate responsiveness.
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The process of verifying the identity and assessing the risk of potential guests before confirming a booking. This may involve background checks,…
A security measure employed by short-term rental platforms to confirm the legitimacy of both hosts and guests by verifying their provided addresses.
Amenities specifically geared towards families with children, such as high chairs, cribs, toys, safety gates, and childproofing measures.
A metric tracked by Airbnb and VRBO that measures how quickly and consistently hosts respond to inquiries and booking requests.