The process of addressing negative reviews from guests in a professional and constructive manner to mitigate damage to reputation and demonstrate responsiveness.
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More rigorous cleaning and sanitization procedures implemented in response to health concerns, often involving disinfecting high-touch surfaces and longer vacancy periods between…
Providing pre-portioned amenities like coffee, sugar, or toiletries can help manage costs and minimize waste in short-term rentals.
A satirical term used to describe a generic, uninformative, or overly positive review of a short-term rental property, often lacking in specific…
The upkeep and care of a rental property’s exterior, including landscaping, painting, and repairs to ensure curb appeal and functionality.