The process of addressing negative reviews from guests in a professional and constructive manner to mitigate damage to reputation and demonstrate responsiveness.
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The overall experience of staying at a traditional Japanese inn, including the atmosphere, amenities, and cultural immersion.
A type of credit card fraud where criminals use devices to steal card information during the booking process, posing a risk to…
Features and conveniences provided within a short-term rental unit itself, such as a fully equipped kitchen, washer/dryer, Wi-Fi, smart home devices, or…
Tailoring the guest experience to individual preferences, such as providing local recommendations, welcome gifts, or accommodating special requests.