The process of addressing negative reviews from guests in a professional and constructive manner to mitigate damage to reputation and demonstrate responsiveness.
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A business model that combines a physical presence, such as a property management company, with an online presence, like listings on Airbnb…
The process of designing short-term rental spaces with a focus on the user experience, ensuring comfort, ease of use, and positive emotional…
Amenities provided within a short-term rental for guest leisure, such as board games, streaming services, books, or access to recreational equipment.
Elements influencing guest trust and booking decisions, including reviews, property descriptions, host communication, and verification badges.