The platform or tool used by hosts and guests to communicate with each other before, during, and after a booking, typically within the Airbnb or VRBO platform.
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The interaction and information exchange between hosts and guests before, during, and after a short-term rental booking.
Providing exceptional support and responsiveness to guest inquiries, requests, or issues throughout their short-term rental experience.
Effectively communicating with guests from different countries and cultures, often involving multilingual support, translated materials, and cultural sensitivity.
Outlines the terms and conditions under which a short-term rental agreement can be canceled, including potential penalties or refunds.