The highest rating a property can receive on platforms like Airbnb and VRBO, signifying exceptional quality and guest satisfaction.
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A metric used to measure customer loyalty and satisfaction, calculated by asking guests how likely they are to recommend the rental property…
Researching and analyzing rental rates for comparable properties in the same location and with similar amenities to determine a competitive price point.
A feature on Facebook allowing businesses to showcase and sell products directly through their Page, potentially used by short-term rental hosts to…
The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and…