Understanding and adapting to guests’ preferred communication channels and frequency, whether it’s through messaging apps, email, or phone calls, while respecting their boundaries.
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A message sent to guests after their departure, politely asking them to share their feedback and leave a review about their stay.
Desirable and often unique features or services offered at a short-term rental that enhance guest satisfaction and differentiate it from competitors, such…
A detailed analysis of a specific short-term rental property or host’s performance, used for learning and benchmarking.
A comprehensive list of tasks and inspections to ensure a property is properly prepared and equipped for incoming guests.