Actively soliciting and responding to guest feedback to identify areas for improvement, enhance the guest experience, and build a positive reputation.
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Communication with guests before, during, and after their stay through various platforms, such as Airbnb messaging, SMS, or email.
Protective measures implemented to secure the online presence and data of short-term rental businesses, including strong passwords, firewalls, and secure payment gateways.
A small but thoughtful amenity that can enhance the guest experience, particularly for those traveling for business or special occasions.
The strategy of maintaining consistent pricing for short-term rentals across multiple platforms like Airbnb and VRBO to avoid channel conflicts.