Actively soliciting and responding to guest feedback to identify areas for improvement, enhance the guest experience, and build a positive reputation.
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Offering a flexible and guest-friendly refund policy for short-term rentals, providing peace of mind to potential guests and increasing booking confidence.
Strategies and tools for monitoring, responding to, and leveraging guest reviews to improve the rental experience and reputation.
The process of collecting, analyzing, and responding to guest feedback to improve the overall guest experience and identify areas for improvement.
A system that allows guests to access a rental property without a physical key, often using a code, app, or smart lock.