Actively soliciting and responding to guest feedback to identify areas for improvement, enhance the guest experience, and build a positive reputation.
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A set of guidelines outlined in the house rules or rental agreement that specify quiet hours, noise restrictions, and guest behavior expectations…
A financial metric calculated by dividing the annual rental income after expenses by the total property investment, indicating the profitability of a…
A software or platform used to log, manage, and resolve guest issues or maintenance requests related to a short-term rental property.
IHG’s enhanced cleaning protocol introduced during the pandemic, relevant to short-term rental hosts as a benchmark for high standards of cleanliness and…