Using technology to automate repetitive tasks, such as messaging, booking management, and guest communication, to improve efficiency and guest satisfaction.
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A fictional term referring to prompt, proactive, and personalized communication with guests throughout their stay, ensuring a positive and well-supported experience.
Allows guests to check into their rental using a mobile device, often through a dedicated app or website. This provides convenience and…
A thoughtful gesture of providing guests with a basket of complimentary items upon arrival, such as snacks, beverages, or local products.
The system by which short-term rental platforms and property managers handle secure financial transactions between guests and hosts, including booking payments, security…