Actively monitoring and responding to guest reviews, using feedback to improve the rental experience and address any issues promptly.
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The speed at which hosts respond to booking inquiries and guest messages, crucial for securing bookings and providing excellent customer service.
An abbreviation for “Short-Term Vacation Survey Response,” it refers to the feedback provided by guests through post-stay surveys, often used by hosts…
A situation where a guest makes a booking but then stops all communication with the host, often without checking in or providing…
The tendency of guests to consistently choose a specific short-term rental brand or host over competitors.