The process of addressing and managing guests who violate the established house rules or terms and conditions of a short-term rental property. This may involve issuing warnings, imposing fines, or even requesting guests to leave the property prematurely.
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Specific cleaning and sanitation procedures implemented in response to health concerns like pandemics, often exceeding standard cleaning practices.
All the interactions and communication channels between a vacation rental host and their guests throughout the entire guest journey.
A recognition program on Airbnb that rewards hosts who consistently provide exceptional hospitality and meet specific performance criteria.
The process of vetting potential guests before confirming their booking, typically involving background checks, ID verification, and review of previous reviews.