A design approach that prioritizes the needs, behaviors, and preferences of end-users (guests) throughout the entire short-term rental experience, from browsing listings to checking out.
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Creating pre-written messages or responses to address common guest requests efficiently and provide consistent information.
Securing bookings through channels outside of major platforms like Airbnb and VRBO, such as direct website bookings.
A visual representation of the booking pace for a short-term rental property, showing the time between when reservations are made and the…
A metric on booking platforms that measures how quickly and consistently hosts respond to guest inquiries.