Time-sensitive communication between hosts, guests, or property managers regarding critical issues that require immediate attention, such as emergencies or urgent maintenance requests.
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A trade association representing the lodging industry, including hotels and short-term rentals, advocating for policies and providing resources to its members.
The method by which guests enter and access the short-term rental property, such as keyless entry, lockboxes, or on-site staff.
A charge imposed by platforms like Airbnb and VRBO to guests or hosts (or both) to cover the cost of using their…
Structured questionnaires used to collect feedback from guests after their stay, providing insights into their experience, satisfaction levels, and areas for improvement.