The process of verifying a guest’s identity before confirming their booking, often involving government-issued ID and background checks, to enhance security and trust.
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Systematically analyzing guest reviews and feedback to identify areas for improvement and enhance the guest experience.
The use of automated messaging tools and platforms to streamline and personalize guest communication, such as sending booking confirmations, pre-stay instructions, and…
A set of step-by-step instructions compiled to help hosts and their teams perform routine tasks consistently and efficiently.
Using bed linens in colors like white, cream, or beige to create a calming and universally appealing atmosphere in a short-term rental.