The process of verifying a guest’s identity before confirming their booking, often involving government-issued ID and background checks, to enhance security and trust.
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A comprehensive guide provided to guests upon arrival at a short-term rental, containing essential information about the property, amenities, house rules, and…
Communicating with guests directly through the messaging systems provided by platforms like Airbnb and VRBO to answer questions and manage bookings.
A document provided to guests upon arrival that outlines helpful information about the property, local area, and house rules.
The practice of monitoring, responding to, and managing guest reviews on Airbnb and VRBO to maintain a positive online reputation.