Monitoring, responding to, and leveraging guest reviews to improve the rental experience and attract future bookings.
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Software or tools used to manage communication with guests, including inquiries, bookings, and post-stay feedback.
The process of addressing and resolving problems or disputes that may arise between hosts and guests during a short-term rental stay.
The ongoing interaction between hosts and guests before, during, and after a booking, including inquiries, booking confirmations, check-in instructions, and feedback.
A reservation made directly through a host’s website or booking engine, bypassing third-party platforms like Airbnb or VRBO. Direct bookings can save…