Pre-written messages used by hosts to efficiently respond to common guest inquiries or situations, while maintaining a personalized and professional tone.
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The overall impression and satisfaction a guest has with their stay at a short-term rental, encompassing communication, cleanliness, amenities, and overall experience.
A comprehensive resource provided to guests, typically in digital or printed format, containing essential information about the property, amenities, house rules, local…
The process of verifying the identity of guests booking a short-term rental through various methods, such as government-issued ID checks and background…
The use of natural language processing (NLP) techniques to analyze guest reviews and feedback, identifying positive and negative sentiment to improve guest…