Processes and procedures implemented by hosts or property managers to ensure the consistent quality of the guest experience, including cleanliness, maintenance, and communication standards.
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Platforms or tools that allow hosts to schedule and automate guest communications, such as booking confirmations, check-in instructions, and post-stay messages.
A pre-written message used as a starting point for communication with guests on short-term rental platforms. Templates can be customized to respond…
Software or systems used to manage interactions with potential and existing guests, including inquiries, bookings, and communication.
A reservation system where guests can book any available dates without requiring host approval, often seen on platforms like Airbnb and VRBO.