Processes and procedures implemented by hosts or property managers to ensure the consistent quality of the guest experience, including cleanliness, maintenance, and communication standards.
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A document that provides information about the hazards of a particular cleaning product or other chemical used in a short-term rental property.
Represents the interconnected trust between hosts, guests, and platforms like Airbnb and VRBO, essential for a secure and reliable short-term rental experience.
Delivering essential documents, like house manuals or local guides, to guests in a compressed gzip file format.
The status of a listing when a guest has completed their stay but the host has not yet left a review.