The terms and conditions that dictate the refund amount a guest is entitled to if they cancel their booking. Policies range from flexible to strict and can impact booking rates.
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Optional insurance offered by platforms like Airbnb and VRBO, providing coverage for hosts and guests in case of unexpected events like cancellations,…
Marketing strategy where existing guests are incentivized to refer new guests, often through discounts or credits.
Essential items provided for guest safety, such as smoke detectors, carbon monoxide detectors, fire extinguishers, and first aid kits.
An automated email sent to guests at a specific time or trigger point during their booking journey, such as a pre-arrival message…