A digital or physical guide provided to guests upon arrival. It contains essential information about the property, amenities, house rules, local recommendations, and contact information.
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A metric used to measure guest satisfaction and loyalty by asking how likely they are to recommend the short-term rental property to…
A system for handling maintenance requests from guests, including tracking, communication with service providers, and resolution.
Techniques used by hosts to alleviate common concerns and anxieties potential guests may have about booking a short-term rental, such as safety,…
Refers to the specific category a short-term rental falls under, such as an apartment, house, condo, villa, etc. This helps guests understand…