A digital or physical guide provided to guests upon arrival. It contains essential information about the property, amenities, house rules, local recommendations, and contact information.
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The process of effectively communicating with guests before, during, and after their stay. This includes responding to inquiries, providing check-in instructions, addressing…
A set of food safety standards and certifications offered by Bureau Veritas to ensure the safe handling, preparation, and service of food…
A mobile application designed for guests staying in short-term rentals, often providing features like booking management, communication with hosts, access instructions, and…
Being open and upfront with guests about expected utility consumption and any associated costs or guidelines for their stay.