Platforms like Airbnb and VRBO that connect hosts with potential guests, providing a marketplace for listing and booking short-term rentals.
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Refers to amenities provided at a short-term rental that have received positive reviews or ratings from previous guests, indicating their quality or…
Effective and timely communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.
A record of all communication between the property manager/owner and the guest, including inquiries, booking confirmations, and any other relevant correspondence.
The continuous process of collecting, analyzing, and acting upon guest feedback to improve the short-term rental experience, address issues, and enhance guest…