The process of collecting, analyzing, and responding to guest feedback from various channels to improve services, address concerns, and enhance reputation.
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A comprehensive document or digital resource provided to guests upon booking, containing essential information about the property, amenities, house rules, and local…
The ability to communicate with guests in multiple languages, either through the host’s own skills or by utilizing translation services, to cater…
The practice of strategically setting rental rates to maximize occupancy and income, often using dynamic pricing tools and market analysis.
A centralized calendar showing the availability of a short-term rental across all listing platforms.