The process of collecting, analyzing, and responding to guest feedback from various channels to improve services, address concerns, and enhance reputation.
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The significance of strategically managing a short-term rental’s brand to differentiate from competitors, attract ideal guests, build loyalty, and ultimately increase bookings…
Integrating online and offline marketing strategies to promote short-term rentals, such as using QR codes in printed materials to direct potential guests…
A comprehensive cleaning and sanitation process for short-term rentals that goes above and beyond standard procedures, often emphasizing hygiene and guest safety.
The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.