The process of collecting, analyzing, and responding to guest feedback from various channels to improve services, address concerns, and enhance reputation.
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A security feature that allows hosts and guests to verify their identities through official documents, enhancing trust and safety within the platform.
Evaluations and feedback left by guests after their stay at a short-term rental, publicly viewable on platforms like Airbnb and VRBO.
Providing guests with a readily accessible list of emergency contact information, including local authorities, medical services, and the host’s contact details.
A personalized digital or physical guide provided by hosts to their guests, offering recommendations for local attractions, restaurants, activities, and essential information…