The process of collecting, analyzing, and responding to guest feedback from various channels to improve services, address concerns, and enhance reputation.
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Additional services offered to guests for an extra fee, such as airport transportation, grocery delivery, restaurant reservations, or tour bookings. This enhances…
The fluctuation in demand and pricing for vacation rentals throughout the year, influenced by factors like holidays and weather.
A protection program offered by Airbnb that provides hosts with coverage for property damage caused by guests, subject to certain terms and…
Promotional activities conducted outside of online platforms to generate awareness and leads for a short-term rental business. Examples include partnering with local…