The process of collecting, analyzing, and responding to guest feedback from various channels to improve services, address concerns, and enhance reputation.
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Describes the collection of guest reviews that paint a comprehensive picture of a rental property and host, highlighting both positive and negative…
The integration of technology and automation within a short-term rental to control and manage various aspects of the property, such as lighting,…
The process of confirming a guest’s identity through official documents, phone numbers, or social media profiles to prevent fraud and ensure security.
Sustainable and environmentally conscious products offered to guests, such as biodegradable toiletries, reusable water bottles, and energy-efficient appliances.