Encompasses all aspects of a guest’s stay, from pre-booking communication to post-stay follow-up, aiming to provide a positive and memorable experience.
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Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
All the interactions and communication channels between a vacation rental host and their guests throughout the entire guest journey.
A rule prohibiting smoking within the rental property, including cigarettes, cigars, vaping, and other forms of smoking, to maintain a clean and…
The percentage of potential guests who view a listing and then proceed to make a booking.