Encompasses all aspects of a guest’s stay, from pre-booking communication to post-stay follow-up, aiming to provide a positive and memorable experience.
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A certification program offered by Bureau Veritas that assesses and recognizes sustainable practices in the hospitality industry.
The daylight saving time observed in most of Europe, relevant for hosts communicating check-in/check-out times accurately to guests arriving from different time…
Implementing measures to ensure the safety and security of both your property and guests, such as smoke detectors, first aid kits, and…
The total cost incurred in attracting and securing a booking from a new guest.