A pre-written message used as a starting point for communication with guests on short-term rental platforms. Templates can be customized to respond to common inquiries, booking confirmations, or provide check-in instructions.
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The process of visualizing the guest experience from pre-booking to post-stay, identifying touchpoints and opportunities for improvement in short-term rental hosting.
The terms and conditions that outline the rules and penalties for guests canceling their bookings, protecting both hosts and guests.
The speed and efficiency with which a host or property manager responds to guest inquiries and messages through various communication channels.
Clearly defined rules communicated to guests regarding noise levels during specific times, outlining expected behavior and potential consequences for violations.