A documented plan outlining procedures and resources to ensure guest safety and property protection in the event of emergencies, such as natural disasters or medical situations.
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The practice of renting out a portion or all of one’s primary residence to guests for short-term stays.
Unusual or unexpected actions exhibited by guests during their stay, often deviating from typical guest behavior patterns. This can include excessive noise…
The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.
Renovating bathrooms to include zero-threshold showers, improving accessibility for guests with mobility issues and enhancing safety and convenience.