The practice of proactively managing all aspects of a guest’s stay to create a positive and memorable experience, from pre-arrival communication to post-stay follow-up.
Menu
You may also like
Utilizing technology like smart locks and keyless entry systems to manage guest access remotely, eliminating the need for physical key exchanges.
A growing trend in the travel industry where grandparents travel with their grandchildren, often opting for spacious and family-friendly short-term rentals over…
A market research method where a group of people are invited to provide feedback and opinions on a specific topic, such as…
The exchange of information, inquiries, and updates between guests and hosts throughout the booking process and duration of the stay.