The practice of proactively managing all aspects of a guest’s stay to create a positive and memorable experience, from pre-arrival communication to post-stay follow-up.
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A compact and functional kitchen space within a short-term rental, typically equipped with essential appliances and cookware to enable guests to prepare…
The ongoing interaction between hosts and guests before, during, and after a booking, including inquiries, booking confirmations, check-in instructions, and feedback.
A specific segment of the short-term rental market that caters to guests with particular needs, preferences, or interests.
Effective and responsive communication with guests throughout their short-term rental experience, from pre-booking inquiries to post-stay feedback.