Using software or tools to keep booking calendars updated in real-time across all platforms, preventing double-bookings and ensuring accuracy.
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The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and…
The total cost incurred in attracting and securing a booking from a new guest.
A South African term, similar to “Wow!” or “Geez!”, often used by guests to express surprise or amazement at a property’s features…
The thorough cleaning and preparation of a property to ensure it meets high standards of cleanliness and hygiene for incoming guests.