The proactive practice of anticipating guest needs, promptly resolving issues, and providing exceptional service to ensure a positive experience and foster positive reviews.
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The specific functionalities and tools offered by software designed to assist with managing short-term rentals.
A record of all communication between the property manager/owner and the guest, including inquiries, booking confirmations, and any other relevant correspondence.
This refers to a violation of the terms agreed upon in a vacation rental agreement. This can be by the guest, like…
A booking option offered to guests at a lower price, but with a strict cancellation policy that forfeits the entire payment if…