The proactive practice of anticipating guest needs, promptly resolving issues, and providing exceptional service to ensure a positive experience and foster positive reviews.
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A feedback mechanism used by platforms like Airbnb and VRBO, allowing both guests and hosts to publicly rate and review their experiences…
The use of artificial intelligence (AI) to analyze and understand human language in guest reviews, messages, or other text data, enabling automation…
A semi-fictional representation of your ideal guest, based on research and data about your existing and potential customers. Creating detailed buyer personas…
A formal request submitted by guests or property managers to address repairs, upkeep, or maintenance issues within the rental property.