The proactive practice of anticipating guest needs, promptly resolving issues, and providing exceptional service to ensure a positive experience and foster positive reviews.
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A cancellation policy that allows guests to cancel their booking with a full or partial refund, subject to certain conditions.
Installing smart lighting systems that allow guests to adjust the brightness and color temperature of lights throughout the property, enhancing comfort and…
Implementing systems and strategies for collecting, analyzing, and responding to guest feedback effectively.
The process of keeping track of bookings, blocking dates for maintenance or personal use, and syncing calendars across multiple platforms.