A legal venue for resolving disputes, typically involving smaller amounts of money, that may arise between hosts and guests, such as property damage or unpaid fees.
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A fictional term referring to prompt, proactive, and personalized communication with guests throughout their stay, ensuring a positive and well-supported experience.
A set of standardized procedures for cleaning and sanitizing a short-term rental property between guest stays, ensuring a hygienic and welcoming environment.
A system that allows guests to access the property without a physical key, often using codes, keypads, or smartphone apps.
Essential items required for maintaining cleanliness in a short-term rental property, including disinfectants, cleaning agents, and tools.