A legally binding contract between the host and guest outlining the terms and conditions of the short-term rental arrangement, including rental duration, house rules, and cancellation policies.
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Refers to a traditional business with a physical location, as opposed to an online-only business. In the context of short-term rentals, it…
Integrating smart home technology into short-term rentals to enhance guest convenience and comfort, such as automated lighting, temperature control, and entertainment systems.
The practice of being open and honest with guests about all aspects of the rental experience, including pricing, house rules, and potential…
The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.