A covered area at the entrance of a short-term rental property, providing protection from the elements for guests arriving or departing.
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The built-in communication platform on Airbnb and VRBO that allows hosts and guests to interact securely before, during, and after a booking.
Providing essential and thoughtful amenities for guests in a short-term rental, such as toiletries, cleaning supplies, coffee, tea, and basic pantry items.
Leaving copies of travel magazines like National Geographic Traveler in the rental property to inspire guests and provide them with reading material…
Strategies for mitigating the impact of negative guest reviews, including responding professionally, addressing concerns, and improving services.