The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and maintain guest satisfaction.
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Expenses associated with owning and maintaining a property, including mortgage payments, property taxes, insurance, and utilities.
Elements influencing guest choices and actions during their stay, encompassing cultural norms, travel purpose, and personal preferences.
Activities, tours, or attractions offered in the vicinity of a short-term rental property that enhance the guest experience.
Overseeing all aspects of a vacation rental property from a distance, often using technology and local contractors.