The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and maintain guest satisfaction.
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Clearly defined guidelines for guests staying in the rental property, outlining expectations for behavior, noise levels, and property use.
Promptly requesting and responding to guest feedback after their stay to improve the rental experience and address any concerns.
The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for…
A contactless check-in process that allows guests to access a short-term rental property using their smartphones, often through a digital key or…