The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and maintain guest satisfaction.
Service Recovery
by admin|Published
The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and maintain guest satisfaction.
The highest possible rating a guest can give a listing on platforms like Airbnb and VRBO, signifying exceptional quality and service.
The software and digital tools used to automate, streamline, and manage various business processes within a short-term rental operation, such as property…
Utilizing technology and personalized messaging to provide exceptional communication experiences for guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.
An event where potential guests can tour a short-term rental property, meet the host, and ask questions, often used to generate interest…
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