A contract between a host and a service provider, outlining specific performance expectations, response times, and service guarantees for tasks like cleaning, maintenance, or guest communication.
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A feature provided by Square that allows hosts to create and send professional invoices to guests for bookings, additional services, or security…
The practice of maintaining prompt, clear, and helpful communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-up.
The understanding that tailoring the guest experience to individual preferences and needs, through personalized recommendations or small touches, enhances satisfaction and fosters…
The use of software and tools to automate repetitive tasks in the short-term rental management process, such as guest communication, booking management,…