A contract between a host and a service provider, outlining specific performance expectations, response times, and service guarantees for tasks like cleaning, maintenance, or guest communication.
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A marketing strategy that encourages existing guests to recommend the rental property to others, often through incentives like discounts or credits.
A set of rules outlined by hosts regarding parties, events, or large gatherings allowed at their short-term rental property, often included in…
Drawing inspiration from the Ojibwe cultural values of respect, generosity, and hospitality, this term represents a hosting style that prioritizes warmth, cultural…
A loyalty program that rewards guests for frequent bookings with discounts, perks, or exclusive benefits.