The use of natural language processing (NLP) techniques to analyze guest reviews and feedback, identifying positive and negative sentiment to improve guest experiences and address potential issues.
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Data that a guest intentionally and proactively provides to a host or platform, such as preferences shared during booking.
Creating a comprehensive Frequently Asked Questions (FAQ) section on the listing page or in the house manual to provide quick answers to…
Guidelines for professional and respectful communication between hosts, guests, and other stakeholders in the short-term rental industry.
Specified times, typically during the night and early morning, when guests are expected to minimize noise levels to respect neighbors in a…