A promise made to short-term rental guests, often by a property manager or platform, assuring a certain level of quality or a refund. This can increase booking confidence but requires careful service delivery.
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The use of software or platform tools to automate guest communication, including booking confirmations, check-in instructions, and responses to common inquiries.
The steps involved in welcoming and orienting new guests to a short-term rental property. A smooth and efficient eboarding process enhances guest…
The timeframe within which a host aims to respond to booking inquiries or quote requests to secure reservations effectively.
The process of developing a comprehensive guidebook for guests, including information about the property, amenities, local attractions, transportation, and house rules.