The journey a potential guest takes from first becoming aware of your property to booking a stay. Understanding this funnel helps optimize marketing and guest experience.
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Sales Funnel
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The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for…
The average duration it takes a host to respond to guest inquiries or messages, a crucial factor in providing excellent customer service.
Collecting and analyzing data on guest behavior, preferences, and feedback to optimize pricing, marketing, and the overall guest experience.
Regularly reviewing and analyzing property performance data, such as occupancy rates, average daily rates, and guest feedback, to identify areas for improvement…