A key performance indicator (KPI) in the hospitality industry that measures the revenue generated per available rental unit, calculated as average daily rate multiplied by occupancy rate.
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Temporary price reductions offered to guests as incentives to book, often during low season or to attract last-minute bookings.
A playful term for an ideal guest who is respectful, responsible, and leaves positive reviews after their stay.
A system that allows guests to access a property without a physical key, often using a code, app, or smart lock.
Providing guests with the necessary information, resources, and tools to manage their stay autonomously, including self-check-in instructions, Wi-Fi details, and appliance manuals.