A metric tracked by Airbnb and VRBO that measures how quickly and consistently hosts respond to inquiries and booking requests.
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A pricing option offered to guests that provides a discounted rate in exchange for a non-refundable booking, often used to attract early…
The responsiveness and accessibility of a host in addressing guest inquiries, requests, and issues promptly. This can be achieved through various communication…
A security measure that prevents access to a network or device from specific IP addresses. Hosts can use this to block known…
Personalized check-in services where a host or representative physically greets guests upon arrival, provides property tours, and answers questions.