The process of monitoring, managing, and responding to online reviews and feedback from guests to maintain a positive brand image.
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A message sent to a host or guest on a short-term rental platform that is held for review or delayed delivery, often…
Tools that streamline the booking process for services like cleaning, maintenance, or guest experiences.
A protection program offered by Airbnb that provides hosts with coverage for property damage caused by guests, up to a certain limit…
The net amount of cash generated by a short-term rental property after deducting all operating expenses, including mortgage payments, utilities, and management…