The practice of promptly and effectively responding to guest inquiries, messages, and requests both before and during their stay to ensure a positive guest experience.
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A type of property insurance that protects against damage from events like fire, windstorms, and hail, often required by mortgage lenders and…
An agreement between a host and a guest to cancel a confirmed booking, typically initiated due to unforeseen circumstances or a change…
Strategies and amenities targeted at attracting younger demographics, such as millennials and Gen Z, to short-term rentals. This can include offering high-speed…
A seamless booking process that eliminates unnecessary steps, allowing guests to reserve a stay with minimal effort.