Extreme cases of guest misconduct that result in significant damage to the property, requiring extensive repairs, legal action, or insurance claims.
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The use of software to automate communication with guests, such as sending booking confirmations, check-in instructions, and responding to frequently asked questions.
A humorous term for a problematic guest who disregards house rules, causes damage, or leaves negative reviews.
Tailoring the guest experience to individual preferences, such as providing personalized recommendations or welcome gifts, can create a memorable stay.
The process of improving the visibility and attractiveness of a short-term rental listing on platforms like Airbnb and VRBO.