Establishing consistent guidelines for responding to guest reviews on platforms like Airbnb and VRBO, addressing both positive and negative feedback professionally and promptly.
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A property that functions as both a short-term rental and a long-term rental, typically with different sections or units designated for each…
Platforms and methods used for effective communication with guests, such as messaging apps, email, and phone calls.
A comprehensive guidebook provides guests with essential information about the property, amenities, local attractions, and house rules.
A recognition program on some short-term rental platforms that rewards hosts who consistently provide exceptional guest experiences and meet specific performance metrics.