Strategies for encouraging past guests to refer new customers to short-term rental properties, often through discounts, rewards, or exclusive perks.
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A documented procedure outlining how guest complaints, issues, or emergencies are handled and escalated within a short-term rental business.
A website owned and operated by a host or property manager that allows guests to book directly, bypassing third-party platforms.
The phenomenon where a platform or service becomes more valuable as more users join and contribute to it, such as the increasing…
A strategy where an individual rents a property long-term and then sublets it on platforms like Airbnb or VRBO for a higher…