Systematically analyzing guest reviews and feedback to identify patterns in requests, preferences, and areas for improvement.
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Implementations to ensure the safety of both the property and guests, such as security cameras, smoke detectors, carbon monoxide detectors, and secure…
A term used to describe a moment of excitement, celebration, or success in the short-term rental industry. It is often used to…
Identifying and proactively addressing the most common questions that guests have about the property, check-in process, and local area, improving communication and…
Using a smartphone app or website to access a short-term rental, often through digital keys or codes.