Allocating resources (e.g., staff time, budget) strategically based on the volume and nature of guest requests to optimize operations.
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A metric that measures how quickly and consistently a host responds to inquiries and messages from potential guests on short-term rental platforms.
Keeping prohibited or dangerous animals on a short-term rental property without proper permits or in violation of local ordinances or lease agreements,…
A separate charge added to the nightly rate for access to shared amenities like pools, gyms, or Wi-Fi.
A situation in a short-term rental where the safety or security of guests, property, or others is in immediate danger, justifying immediate…