Allocating resources (e.g., staff time, budget) strategically based on the volume and nature of guest requests to optimize operations.
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The terms and conditions that outline the refund policy for guests who need to cancel their booking, ranging from flexible to strict.
The process of sourcing, coordinating, and overseeing external service providers essential for managing short-term rentals, such as cleaning crews, maintenance personnel, and…
A communication style that is clear, respectful, and inclusive, addressing the needs and concerns of all guests regardless of background or ability.
Refers to a traditional business with a physical location, as opposed to an online-only business. In the context of short-term rentals, it…