Providing amenities and conveniences that cater specifically to the needs, interests, and expectations of the defined target market to enhance guest satisfaction.
You may also like
Effectively communicating with guests from different countries and cultures, often involving multilingual support, translated materials, and cultural sensitivity.
The highest possible rating a guest can give a listing on platforms like Airbnb and VRBO, signifying exceptional quality and service.
Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.
The difference between actual third-quarter performance metrics (e.g., revenue, occupancy) and the projected or budgeted figures, highlighting deviations from expectations.