Strategies and efforts to create memorable and engaging experiences for guests during their stay, fostering positive reviews and repeat bookings.
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Structured and unstructured data gathered from various touchpoints that reflect guest feedback, preferences, and sentiments about a short-term rental experience.
A common phrase used by short-term rental hosts to express regret or frustration over situations that could have been avoided with better…
The goal of providing guests with a smooth and enjoyable experience from booking to checkout, encompassing clear communication, easy access, comfortable accommodations,…
The use of artificial intelligence (AI) to analyze and understand human language in guest reviews, messages, or other text data, enabling automation…