A proactive maintenance approach where worn or outdated furniture, appliances, and amenities are replaced before they break down, minimizing guest inconvenience and potential negative reviews.
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Refers to a situation where the number of short-term rental listings in a specific market becomes excessively high, potentially leading to increased…
A software solution that allows hosts to schedule and automate guest communication, such as sending booking confirmations, check-in instructions, and post-stay follow-ups,…
Providing 24/7 guest assistance for emergencies, questions, or issues that may arise during their stay.
The use of game-like elements, such as points, badges, and leaderboards, to motivate guest engagement and loyalty within a short-term rental context.