Emphasizes the importance of timely and effective communication between hosts and guests throughout the booking process and stay, fostering trust and enhancing the overall experience.
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The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.
Building strong relationships with guests by proactively anticipating and fulfilling their requests, leading to increased loyalty and positive reviews.
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A unique identifier used in international trade, potentially relevant for short-term rental businesses operating across borders.