The process of vetting potential guests to minimize risks and ensure the safety of the property and neighborhood, often involving ID verification and background checks.
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A system that allows guests to access a property without a physical key, using methods like keypads, smart locks, or mobile apps.
All aspects of a short-term rental business that involve direct interaction with guests, including communication, check-in/out, concierge services, and handling guest requests.
The responsiveness and accessibility of a host in addressing guest inquiries, requests, and issues promptly. This can be achieved through various communication…
A designation awarded by VRBO to top-performing hosts who consistently provide exceptional guest experiences, maintain high property standards, and demonstrate commitment to…